Privacy Policy
PrintWare Tech ("we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of the personal information of visitors, customers, and users of our website and online store. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information in connection with our Jamaica-based e-store, including transactions, account registration, customer service interactions, delivery arrangements, marketing communications, and related services.
By accessing or using our website, placing an order, creating an account, subscribing to communications, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to information collected through our website, mobile-enabled pages, customer support channels, promotional sign-up forms, and other digital points of interaction linked to our e-store.
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It applies to customers and visitors in Jamaica and may also apply to customers located outside Jamaica where our products or services are made available internationally.
2. Information We Collect
We may collect personal information that you voluntarily provide when you place an order, create an account, contact us, request customer support, subscribe to newsletters, participate in promotions, arrange delivery, or request a return, exchange, or refund.
The categories of information we may collect include:
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Full name
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Email address
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Telephone number
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Billing address
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Shipping and delivery address
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Order, invoice, and transaction details
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Account login details, where applicable
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Communications you send to us through email, contact forms, chat, social media, or messaging channels
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Any other information you voluntarily provide to us
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We may also automatically collect certain technical and usage information when you browse our website, including your Internet Protocol (IP) address, device type, operating system, browser type, referring source, pages visited, date and time of access, and website interaction data.
3. Payment Information
Payments made through our e-store are processed through third-party payment gateways and service providers. We do not ordinarily store complete debit card or credit card information on our own servers unless expressly stated otherwise.
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Payment processors engaged by us are expected to maintain commercially reasonable and industry-recognized safeguards for payment data, including compliance with applicable Payment Card Industry Data Security Standards (PCI-DSS), where relevant.
Customers should review the privacy and security policies of any payment providers used through our website, as those providers may process payment information in accordance with their own terms and practices.
4. How We Use Personal Information
We may use personal information for the following legitimate business purposes:
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To process, confirm, fulfill, and deliver orders
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To verify transactions and reduce the risk of fraud, unauthorized activity, or chargebacks • To communicate with customers regarding orders, delivery, returns, exchanges, refunds, or customer service matters
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To administer customer accounts and maintain internal records
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To improve the functionality, content, and performance of our website, products, and services • To send service-related notices and operational communications
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To send promotional communications, newsletters, or special offers where you have opted in or where otherwise permitted by applicable law
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To comply with legal, regulatory, accounting, tax, and risk-management obligations
5. Consent
Where you provide personal information in order to complete a transaction, place an order, arrange delivery, request customer support, or otherwise obtain a service from us, we may treat that action as your consent to collect and use the information for that specific purpose.
Where personal information is requested for a secondary purpose, such as direct marketing, promotional campaigns, or customer engagement initiatives, we will seek your express consent where appropriate or provide you with a reasonable opportunity to decline.
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You may withdraw your consent to marketing communications at any time by using the unsubscribe mechanism provided in our communications or by contacting us using the details set out in the Contact Information section of this Policy. Withdrawal of marketing consent will not affect communications that are necessary to process transactions, respond to inquiries, or administer your account.
6. Cookies and Similar Technologies
Our website may use cookies, session tools, analytics tools, pixels, and similar technologies to support website functionality, remember user preferences, keep items in your cart, understand browsing behaviour, measure traffic, and improve the user experience.
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You may configure your browser to refuse certain cookies or to notify you when cookies are being used. Please note, however, that disabling cookies may affect the operation of certain parts of the e-store.
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If our website uses platform-specific or third-party cookies, such cookies may also be governed by the policies of the relevant service providers.
7. Information from Third Parties and Other Sources
From time to time, we may receive information about customers from service providers, payment processors, delivery partners, advertising or analytics partners, social media platforms, or other lawful sources and combine that information with information already held by us for operational, security, customer service, or marketing purposes.
8. Disclosure of Personal Information
We may disclose personal information only where reasonably necessary for the operation of our business, including disclosure to:
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Payment processors and financial institutions
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Shipping, courier, and delivery providers
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Website hosting, technology, and cloud service providers
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Customer service, communications, and marketing service providers
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Professional advisers, including legal, accounting, compliance, and insurance advisers • Government, regulatory, law enforcement, or judicial authorities where required by law or lawful request
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A purchaser, successor, or transferee in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction
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We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
9. International Transfers
As a Jamaica-based e-store, we may use service providers, technology platforms, or payment processors located in Jamaica, the United States, or other jurisdictions. Accordingly, your personal information may be processed, stored, or accessed outside Jamaica.
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By using our website and submitting information to us, you acknowledge that your information may be transferred across borders and may become subject to the laws of the jurisdictions in which it is processed.
10. Communications Through Third-Party Channels
If you choose to communicate with us through third-party channels such as WhatsApp, Instagram, Facebook, SMS, or similar messaging services, the information you share may also be subject to the privacy and security practices of those third-party platforms.
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We recommend that customers do not transmit highly sensitive personal or financial information through messaging or social media channels unless clearly required and appropriately secured.
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Where such channels are used to support customer service, sales assistance, or order coordination, the communications may be accessed by authorized personnel or customer support tools engaged by us for those limited operational purposes.
11. Data Security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against accidental loss, unlawful or unauthorized access, misuse, disclosure, alteration, or destruction.
Security measures may include secure hosting environments, access controls, encryption in transit through SSL or similar technologies, password protection, and service-provider due diligence. Notwithstanding these measures, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
12. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including order processing, customer support, recordkeeping, fraud prevention, and compliance with applicable legal, accounting, tax, and regulatory obligations.
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Where information is no longer required, we will take reasonable steps to securely delete, destroy, anonymize, or otherwise de-identify it, subject to applicable retention requirements.
13. Your Rights and Choices
Subject to applicable law and verification of identity, you may request to:
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Access the personal information we hold about you
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Correct inaccurate or incomplete personal information
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Withdraw consent to certain uses of your information where consent is the lawful basis • Opt out of marketing communications
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Request deletion of personal information where retention is no longer necessary or otherwise required by law
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Any such request should be made using the contact details provided below. We may require reasonable proof of identity before acting on a request.
14. Children’s Privacy
Our e-store is intended for a general audience and is not knowingly directed to children. We do not knowingly collect personal information from children without appropriate authorization where required.
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If we become aware that personal information has been collected from a child in a manner inconsistent with applicable law, we will take reasonable steps to delete or otherwise address that information.
15. Third-Party Links
Our website may contain links to third-party websites, marketplaces, payment pages, or social media platforms. We are not responsible for the privacy, content, security, or data handling practices of third-party sites, and you should review their policies before submitting personal information.
16. Business Transfers
In the event of a merger, acquisition, sale, reorganization, restructuring, financing transaction, or transfer of all or part of our business or assets, personal information may be transferred to the relevant successor, purchaser, investor, or affiliated entity, subject to applicable law.
17. Changes to This Privacy Policy
We reserve the right to amend, revise, or update this Privacy Policy from time to time. Any revised version will be posted on our website with an updated effective date.
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Your continued use of the website after any changes have been posted will constitute acknowledgment of the updated Policy, to the extent permitted by law.
18. Contact Information
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us at:
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PrintWare Online Jamica Limited
8 Haining Road, Kingston 5, Jamaica W.I.